Frequently Asked Questions (FAQ)
Have questions? We’ve got answers! If you don’t find what you’re looking for below, feel free to contact us directly.
General Delivery Questions
We proudly operate across Ontario, Canada—including Mississauga,
Toronto, Milton, Hamilton, and surrounding regions. We’re also expanding
rapidly to serve more areas across North America.
We provide same-day delivery, next-day delivery, local and regional
courier services, and scheduled pickups. We also offer customized
solutions for businesses and high-volume shippers.
Yes! You can book a pickup through our Book a Delivery page or
contact our support team to schedule one that fits your timeline.
Tracking & Package Info
Simply visit our Track Your Package page and enter your tracking
number to view the latest status and delivery updates.
No worries! Contact our support team with your name and delivery
details, and we’ll help retrieve it for you.
Please contact our customer service right away. We’ll investigate and
provide a resolution as quickly as possible.
Shipping Guidelines
We accommodate a wide range of package sizes—from small
envelopes to bulk shipments. For extra-large or special items, please
reach out to us for a custom quote.
Yes! We offer same-day and urgent courier services within our service
areas. Let us know your delivery needs, and we’ll prioritize it accordingly.
Absolutely. Our fleet includes climate-controlled vehicles and trained
staff to handle sensitive shipments with care.
Payments & Billing
We accept major credit cards, e-transfers, and business invoicing (for
account holders). Payment can be made during booking or upon delivery,
depending on the service.
Yes! We offer tailored solutions for businesses, including invoicing and
dedicated support. Contact us to open a business account.
Customer Support
You can call us, email us, or fill out our Contact Form and we’ll
respond promptly. Our support team is available Monday to Saturday, 9
AM to 6 PM.
For urgent deliveries and inquiries, we provide limited after-hours
support. Contact us directly for assistance.
